Submit a Claim
At Nova Moving & Storage LLC, we stand behind our service. If something didn’t go as planned during your move, we are committed to making it right through a fair and transparent resolution process.
Required Documentation for Your Claim:
- Your Nova Moving & Storage LLC Booking ID or Bill of Lading Number.
- A detailed description of the specific item(s) and the nature of the damage.
- High-resolution photos: Include one “context” photo of the entire item and several close-ups of the specific damage.
- Please retain all damaged items and packing materials for potential inspection.
The Nova Claims Process
We handle every claim with professional oversight to ensure a timely and equitable outcome for our clients.
Digital Submission
Complete the online form with all necessary documentation. You will receive an instant digital receipt of your claim.
Adjuster Review
Our claims specialists will review the evidence provided. This investigative phase typically concludes within 5-7 business days.
Final Resolution
A dedicated specialist will contact you to discuss the final determination and coordinate repairs or settlements as applicable.